Terms of Service

By accessing or using Travenor, you agree to these Terms of Service and any policies referenced here. If you do not agree, please do not use the platform.

• You must provide accurate information while creating and maintaining your account.
• You are responsible for safeguarding your credentials and account activity.
• We may suspend or terminate accounts involved in fraud, abuse, or policy violations.

• Tour details, pricing, and availability are shown according to current platform data.
• Payment terms, including upfront and total amounts, are displayed before confirmation.
• Transactions may be processed through approved third-party payment channels.

• Tour schedules, meeting points, or logistics may change due to operational factors.
• Where feasible, users are notified in advance about material itinerary changes.
• Cancellation outcomes are governed by the specific booking and refund rules shown at checkout.

• Some tours require minimum group thresholds to proceed.
• Refund handling follows rules shown on the booking and tour detail experience.
• Actual refund settlement timing may vary based on payment providers and banking rails.

• You must not misuse the service, violate laws, or interfere with platform operations.
• Fraud, impersonation, hate speech, and harassment are strictly prohibited.
• We may moderate content and limit access to protect users and service integrity.

Travenor branding, interfaces, and platform content are protected by applicable intellectual property laws. You may not copy, reverse-engineer, or commercially reuse platform materials without permission.

Travenor provides a platform connecting travelers and verified operators. To the extent permitted by law, Travenor is not liable for indirect, incidental, or consequential damages arising from platform use.

These terms are governed by applicable laws of Bangladesh. Disputes should first be addressed by contacting our support team for resolution.

We may update these terms periodically. The latest version and effective date will be published on this page. Continued use of the service indicates acceptance of the revised terms.

Email: support@travenor.org

Phone: +8801540103835

Address: Block - A, Section - 13, Mirpur - 1216