Privacy Policy
This page explains what personal information Travenor collects, how we use it, and the rights available to you.
Last updated: March 18, 2026
Overview
This Privacy Policy applies to Travenor website and application services. By using Travenor, you acknowledge that your data may be processed as described below.
Data We Collect
- Profile data: name, email, phone, and optional profile photo.
- Booking data: selected tours, payment references, and booking status.
- Usage data: device, browser/app version, IP address, and interaction logs.
- Support data: messages, requests, and issue-resolution history.
How We Use Data
- Provide core features, including tour discovery, booking, and account management.
- Process payments, confirmations, updates, and refund-related workflows.
- Improve product performance, security, and support quality.
- Send critical service communication and optional marketing messages.
Retention and Security
- We use appropriate technical and organizational safeguards to protect data.
- We retain data only as needed for service operations, legal obligations, and dispute handling.
- When retention is no longer required, data is deleted or anonymized where feasible.
Children's Privacy
Travenor services are not intended for children under the age required by applicable law to use our services independently. If you believe a child has provided personal data, contact us for removal review.
Your Rights
- Request access to your personal data.
- Request correction of inaccurate or incomplete data.
- Request deletion where legally permitted.
- Request withdrawal from optional marketing communications.
Policy Updates
We may update this Privacy Policy to reflect legal, operational, or product changes. The latest version is always available on this page with an updated effective date.
Contact for Privacy Requests
Email: support@travenor.org
Phone: +8801540103835
Address: Block - A, Section - 13, Mirpur - 1216